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Safeguards, Complaints & Feedback

At Midwest Community Living Association we take our responsibility to provide the highest quality service and safeguard our customers very seriously.

We achieve this by;

  • Abiding by the National Standards for Disability Services
  • Thorough recruitment and screening process of all support workers
  • Building a unique team, specific to your needs, to provide you with the support of your choice
  • Training our staff to best support you to achieve your goals
  • Making it easy for you, your family and/or carers to provide feedback, or make a complaint

We are always here to listen and want you to feel comfortable and supported to tell us how we are doing.  We have a number of ways for you to provide feedback and complaints and you can view our policy here or click here to view our Easy Read policy.  Feedback and complaints can be provided;

  • verbally, in person or over the phone on (08) 9921 1505
  • in writing, by email feedback@mwcla.org.au , completing a Feedback & Complaints Form at our office or by post to PO Box 2458 Geraldton WA 6531
  • online Feedback & Complaints Form

We also have a Whistleblower policy and have an external Whistleblower service, available 24/7 online or by telephone during business hours.  If you have an incident or an issue of concern you would like to report we strongly encourage you to please do so.  All incidents reported are confidential and managed entirely by an external agency to ensure complete transparency and anonymity.

Whistleblower Service

Accessible Whistleblower Service link below

Accessible Whistleblower Service

Thank you, your feedback helps us to remain responsive to our customers’ needs and resolve any problems that may arise as well as identify areas for improvement.

Ndis quality & safeguards commission

If you feel MWCLA is unable to resolve your concern or complaint, then you should seek further support.  You can contact the NDIS Quality & Safeguards Commission on 1800 035 544 or TTY 133 677 or visit the NDIS Quality and Safeguards Commission website